Free: 5-Minute Lead Leak Finder (spot where leads are slipping through).

Systems + Automation Insights for Service Businesses

Practical ways to stop lead leakage, tighten follow-up, and build a repeatable operating system—without adding more owner hours.

From Lost to Found: Navigating the Customer Journey Map Without a GPS

by: Cheryl JamesPublished on: 25/01/2025

Discover the power of customer journey maps to enhance your business operations. Learn actionable tips, explore recommended tools, and unlock personalized insights to transform your customer experience. Join our mailing list or schedule a discovery call today!

From Lost to Found: Navigating the Customer Journey Map Without a GPS

Your Questions, Answered

Get the answers you need about optimizing operations, automating systems, and scaling your business.

Explore solutions tailored to help you grow with ease.

What types of businesses do you help?

Arizona service businesses (and other service-based teams) that want faster follow-up and smoother operations.

What’s the best place to start?

Start with the Systems Snapshot.

Do you work inside my current tools?

Yes—implementation happens inside your tools; we’ll recommend the simplest stack if needed.

What is a Systems Snapshot?

A $1,250 diagnostic + plan + 1 workflow installed and tested in 7 days.

What workflows can you install?

Missed call text-back, speed-to-lead, estimate follow-up, reviews, reactivation.

Do you offer done-for-you implementation?

Yes—projects and the Scale Ready Systems Accelerator are implementation-first.

Do you offer ongoing support?

Yes—retainers for continuous optimization and ops leadership.

How quickly will I see results?

Often immediately once the workflow is live (faster response + fewer dropped leads).

Do I need GoHighLevel?

No. It’s an option, not a requirement.

How do I get started?

Ready to stop lead leakage?

Book a Systems Snapshot and we’ll pinpoint what’s breaking in your follow-up—and install one fix so you leave with something live.

 CL James Consulting - Fractional COO and Operations Consultant in Phoenix, Arizona

Reach Out

Gilbert/Chandler, AZ

Main Offerings

Systems Snapshot

Automation Build

Retainers

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